Buying and your subscription
Cancel your trial and manage your subscription
How to cancel a free trial or a paid subscription, change your card, get invoices and receipts, change the plan, switch between monthly and yearly billing, and what to do if the link in the app doesn't work.
Everything about your subscription is on the billing page: cancelling, the payment card, invoices, the billing address, the VAT ID, the plan and the billing period. The page is for the organisation's main admin, for an individual on their own account, and always for whoever bought the subscription, even if they are not the main admin. Sign in with the email address you ordered with.
Open the billing page
- Sign in to Cyberact at app.cyberact.io.
- Open Profile and, under Access, follow Manage billing and subscription. You can also go straight to app.cyberact.io/_gate/billing.
- Press Open the billing portal. The portal is run by Stripe, our payment provider.
Cancel your free trial
- Open the billing page and press Open the billing portal.
- Choose to cancel the subscription and confirm.
If you cancel before the trial ends, nothing is charged. Your access continues until the trial ends, and then the account moves to the free plan. The billing page and the order confirmation show the date the trial ends. If you don't cancel, the first payment, the 12-month price, is charged when the trial ends. See The 14-day free trial.
Cancel a paid subscription
Cancel it in the billing portal in the same way. Your access continues to the end of the paid period, and nothing more is charged. A started billing period is not refunded, except where the law requires it. Until the period ends, you can take the cancellation back in the same portal. What happens to the data afterwards is in Cancelling your subscription.
Change the card, invoices and receipts
In the billing portal you can:
- change the payment card
- download invoices and receipts. Stripe also sends each receipt by email.
- change the billing address and add or change your company's VAT ID. The VAT ID applies to the next invoices.
Change the plan
On a company subscription you can change the plan in the billing portal within the same billing period: a monthly subscription to another monthly plan, a 12-month subscription to another 12-month plan. The billing period itself is switched on the billing page (see below).
- Open the billing page and press Open the billing portal.
- Choose to update the subscription and pick the new plan. Before you confirm, the portal shows when the change takes effect and what it costs or credits.
When you move to a bigger plan, the new plan takes effect at once, and the price difference for the rest of the period is charged straight away. Your billing date stays the same, and the 40% discount of 12-month billing stays. If moving to a smaller plan gives a credit, it is deducted from your next invoices rather than paid out.
The number of users is not changed, because every plan has unlimited users. An individual subscription can't be changed to a company plan in the portal. Write to support@cyberact.io instead.
Switch between monthly and yearly billing
You switch the billing period on the billing page itself, not in the portal. Moving from monthly to 12-month billing takes effect at once and costs 40% less. Moving from 12-month to monthly billing takes effect at the end of the paid year. The switch is for the main admin or the individual on their own account, and not during a free trial. See Renewal and billing period.
If the link in the app doesn't work
If you can't sign in to Cyberact, or the billing page won't open, go straight to Stripe's customer portal sign-in page. Enter the email address you bought with, and Stripe sends you a sign-in link. In the portal you can cancel the subscription, change the card and download invoices.
If that doesn't work either, write to support@cyberact.io from the address you bought with, and we will cancel or change the subscription for you.