All guides
Cyberact help
How to buy, set up and use Cyberact. Search for a word, or pick a topic below.
Buying and your subscription
6 guides
- How to order CyberactThe plans, the billing periods and the prices, and what happens once you have paid.
- The 14-day free trialA new customer's 12-month subscription starts with 14 days free. A card is required, but nothing is charged until the trial ends.
- Cancel your trial and manage your subscriptionHow to cancel a free trial or a paid subscription, change your card, get invoices and receipts, change the plan, switch between monthly and yearly billing, and what to do if the link in the app doesn't work.
- Cancelling your subscriptionYour subscription renews automatically until you cancel it. How to cancel from the billing page, and what happens afterwards.
- Renewal and billing periodHow your subscription renews, how to change the billing period or plan, and how to add users.
- For individualsAccess of your own without an organisation, the free plan, when access ends and the free trial for individuals, and what happens when your employer invites you.
Managers and administration
5 guides
- First steps after buyingFrom the invitation to your first sign-in, the manager console and inviting your team. For managers.
- Inviting people, and seatsHow to add and invite people one at a time, as a list or from a CSV file, resend an invitation, and remove someone.
- The manager consoleWhat is on each page of the manager console, what the colours mean, and how to get the AI summary and the PDF report.
- Evidence for your auditorWhat the manager console's exports contain, what they show under the NIS2 Directive, the AI Act, GDPR and ISO 27001, and what they don't.
- Roles and accessWhat learners and managers see and can do, how to change someone's role, and what to do when a manager leaves the company.
IT and privacy
3 guides
- For IT administratorsThe sender and domains to allow, browser requirements, putting the app on devices, and notifications.
- Security and data handlingWhere the data lives, how it is protected, how long it is kept and what is agreed about its processing. For buyers and IT administrators.
- Privacy and your dataWhat Cyberact stores, who can see it, how long it is kept, and how it is exported and deleted.
Learners
4 guides
- Getting started as a learnerSigning in, the introduction, your first lesson, the daily quiz, streaks and the memory bank, and the app's settings.
- The sign-in code doesn't arriveWhere to look for the code, what to ask your IT team, and how to get a new one.
- Boss battles, achievements and xpHow bosses unlock and how to beat them, what the boost does, how xp adds up, and how to join or leave the leaderboard.
- Troubleshooting and FAQWhen there's no sound, the connection drops, progress doesn't show, you need another language or the app needs updating. Common questions at the end.